Contact Us

Got a question about something you read on laguna.games, spotted an error in one of our reviews, or want to suggest a sweepstakes casino we haven't covered yet? This page explains the best way to reach us, and what we can (and can't) help with.

What we can help with

Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos available to US players. We're happy to hear from readers about:

• Corrections or updates to information on any review, offer, or state-availability note
• Suggestions for sweepstakes casinos we haven't reviewed
• Feedback on how we present editorial ratings, comparison tables, or bonus terms
• General questions about how the sweepstakes model works or how we research the sites we cover
• Press or partnership enquiries related to the site itself

We read every message that comes in. Response times vary depending on volume, so please allow a reasonable window before following up, particularly for detailed corrections that need us to re-check an operator's terms.

What we can't help with

Because Sweepstakes Casinos is a review and comparison site, not a casino operator, there are some things we're simply not able to resolve directly. If your question falls into one of these areas, you'll get a faster answer by going straight to the source:

• Account issues — logins, password resets, or account verification for any platform listed on this site need to go through that operator's own support team, usually reachable from inside the account or via their help centre.
• Redemption and payout questions — timing, minimum thresholds, or identity verification for Sweepstakes Coins redemptions are set by each operator and can only be confirmed or actioned by them.
• Billing or purchase disputes — if you've bought a Gold Coin package and have a billing question, the operator's support channel and your payment provider are the right places to start.
• Bonus or promotion terms — we do our best to summarise offers accurately at the time of writing, but the operator's own terms and conditions always govern what actually applies to your account.

If you're unsure where an issue belongs, check the terms page or help centre of the specific platform first — most sweepstakes casinos list a support email or live chat option once you're logged in.

Before you get in touch about an offer

A lot of the messages we receive are about welcome offers and daily rewards, so it's worth checking a few things before writing in:

1. Confirm which state you're playing from. Availability varies by state, and some operators exclude certain states entirely or have changed their eligible list recently.
2. Check the age requirement on the operator's own signup page. Most platforms require players to be at least 18, though some set the minimum at 21 depending on the state or their own policy.
3. Remember that participation is generally free — legitimate sweepstakes casinos don't require a purchase to play or to be eligible for prizes, and typically publish an alternative method of entry in their official rules.
4. Read the redemption terms on the operator's site, since minimum thresholds and identity verification requirements differ by platform.

Our reviews of individual sweepstakes casinos break down welcome offers such as Crown Coins' 150% welcome bonus, Spinblitz's 100 million Gold Coins with the Blitz Jackpot, and Lone Star's welcome package of up to 500,000 Gold Coins plus 105 free Sweepstakes Coins — each one carries its own eligibility rules and conditions worth reading before you sign up.

How we handle commercial relationships

Sweepstakes Casinos may earn a commission when readers sign up with an operator through links on this site. That relationship never decides our editorial ratings or the order operators appear in — it simply helps keep the site running. If you contact us with a concern about how an offer is presented, we'll look into it on its own merits.

Other pages that might answer your question first

Before reaching out, it's worth checking whether one of our existing pages already covers what you need:

• About Us explains who we are, how we research sweepstakes casinos, and how our ratings are put together.
• Responsible Gambling covers healthy play habits and where to find support if gaming stops feeling fun.
• Terms and Conditions sets out how this site itself operates, including our editorial and affiliate practices.

A note on legal questions

We're not able to give legal advice about whether a specific sweepstakes casino is permitted in your state. Laws around sweepstakes promotions vary by state, are subject to change, and operators frequently decide for themselves which states they serve based on their own legal assessment. If you have a specific concern about legality where you live, the operator's own terms page and your state's consumer protection office are the right places to check.